FAQ's
❓ Frequently Asked Questions
📧 How can I contact ZeaHaus?
You can email us at zeaselifestyle@gmail.com, and our support team will be happy to help you with any questions or concerns.
🌍 Do you ship worldwide?
Yes, we ship globally to most countries.
📦 Where do you ship from?
Orders are shipped from our warehouses located in Hong Kong and the USA to ensure faster delivery based on your location.
📝 Can I change or cancel my order?
We can accept changes or cancellations within 12 hours of your purchase. After that, your order may already be processed. If so, you can return the order for a full refund.
💳 What payment methods do you accept?
We accept all major credit cards including VISA, MasterCard, AMEX, and secure payments through PayPal.
⏳ When will my order be processed?
Orders are processed between Monday to Friday, within 1–3 business days of placing your order. Please allow additional time during holidays or sale periods.
🚚 How long will it take to receive my order?
Estimated delivery time is between 2–4 weeks, depending on your location and shipping method.
📭 What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Please contact us and we’ll make it right.
💼 Will I be charged customs and taxes?
Prices are listed in USD and are tax-free. You may be charged duties or import fees depending on your local customs laws. These are the buyer’s responsibility.
🔄 How do I return an item?
Please contact us at zeaselifestyle@gmail.com with your order number and reason for return. We’ll guide you through the return process.
⚠️ What if I received a defective or incorrect item?
Email us with your order number, clear photos of the item, and a short description of the issue. We’ll resolve it as quickly as possible.
💸 When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your return or approve your cancellation. Please check with your bank for exact posting times.